Help with Field OS

Open Log in, enter the login email and password assigned to your account, and select Log in once. If the credentials are accepted, Field OS opens the company workspace allowed by your role and active company membership.

Select Forgot password? on the login screen and request one current recovery message. Open the newest link, preferably on the same device, and create a password of at least ten characters.

Confirm the email address, check spam or junk folders, and allow a few minutes for delivery. Avoid requesting several messages because only the newest link should be used. If it still does not arrive, ask your administrator to confirm your login or verified recovery email and contact support.

Your login may be valid while the secure company workspace is temporarily unavailable. Check your connection and select Try again once. If the message remains, stop retrying and contact support; the company service or a required database update may need operator recovery.

Field OS limits screens, records, and actions by company, role, reporting hierarchy, and active seat. Ask your Company Admin to confirm that your account, company membership, manager assignment, role, and seat are active and correct.

Those account fields are controlled by authorized company leadership. Ask your Company Admin or Super Admin to review the requested change. You can update personal contact information separately under User Settings → Profile.

No. Administrators cannot view your existing password. Authorized administrators can send a secure reset link, and eligible administrators can set a temporary password when direct recovery is required.

Yes. Sign in with the same Field OS account on any supported device. Your permitted company access, properties, appointments, and settings come from the account rather than from one device.

Open Field OS in Safari, tap Share, choose Add to Home Screen, and confirm Add. Launching it from the Home Screen provides the best mobile field experience.

Open Field OS in Google Chrome, open the browser menu, and choose Install app or Add to Home screen. Keep Chrome and the installed app updated.

Use a current version of Chrome, Safari, Edge, or Firefox. Chrome and Edge may also offer an option to install Field OS from the address bar or browser menu.

Field OS checks for updates when it opens and when an installed app returns to the foreground. If an older screen remains, fully close Field OS and reopen it while online. Contact support if the older screen is still present.

Some installed-app workflows support prepared offline territory data and safely queued property dispositions. Other actions, including appointment creation, attachments, and closer dispatch, require an active connection for current validation and notifications.

Open the notification bell to check in-app alerts, review User Settings → Notification settings, and confirm that system notification permission is enabled for Field OS. In-app alerts remain available when native push permission is denied.

Open User Settings → Help & Support while signed in. The manual is searchable, filtered for your role, and includes step-by-step guidance, recent product changes, legal information, and a support contact option.

Open User Settings → Help & Support → Send feedback, choose Report an app issue or Request a feature, add a short title and useful details, and send it once. Use the support email below if the form is unavailable.

Include your company name, user role, device model, operating-system version, the screen involved, what you expected, and what happened. A redacted screenshot can help. Never send a password, reset link, authentication code, full payment-card number, or unnecessary customer information.

Open Properties and use the export action. Choose the filters available to your role, select Review export, and track preparation under Export history. Field OS checks your current company and hierarchy scope before preparing and downloading the file.

A signed-in user can start permanent account deletion under User Settings → Help & Support. If you cannot sign in, use the public Delete account link at the bottom of this page and follow the identity-verification process.

Company billing belongs to the company and is managed by an authorized Company Admin or Super Admin. They can review subscription status, paid seats, invoices, and the saved payment method from the company Billing area. Support will never ask for a complete payment-card number.