Security and reliability, explained plainly.
Field OS combines technical safeguards with explicit operating limits. This page describes what the platform protects, what customers control, and what external signals can and cannot prove.
Company and hierarchy boundaries
Field OS uses server-side company, role, reporting-hierarchy, and active-access checks. Hiding a control in the interface is not treated as authorization. Exports and protected files are rechecked against the user’s current scope before access is granted.
Administrators remain responsible for assigning the correct roles, managers, and seats and for deactivating access that is no longer needed.
Payments and billing
Stripe handles card entry. Field OS does not store complete card numbers or security codes. Signed provider events and reconciliation controls keep subscription and seat state aligned, while authorized administrators retain the billing controls available to their company.
A successful readiness check confirms configuration and service availability; it does not by itself prove that a future charge, refund, credit, or bank settlement has completed.
Integrations and background delivery
Company-scoped credentials, signed webhooks, durable work queues, bounded retries, and duplicate-safe identifiers protect supported integrations and scheduled work. Provider-dependent features remain unavailable until their required configuration and authorization are present.
Provider acceptance does not prove inbox delivery, human receipt, CRM processing, or a downstream business outcome. Field OS reports those boundaries separately when evidence is available.
Reliability and recovery
Field OS monitors public health and protected application readiness and records production regressions with permanent automated protections. Staged releases and database changes have separate gates so a healthy public page is not treated as proof that every protected workflow is ready.
No internet service is uninterrupted. Customers should preserve appropriate exports and continuity procedures for records they consider critical and report unexpected behavior without including passwords, payment-card data, or unnecessary customer information.
Privacy and responsible measurement
Public-site performance and funnel measurement uses bounded route categories and fixed milestone names. It is not designed to include company names, contact details, billing values, form contents, private URLs, or customer records.
Review the Privacy Policy and Terms for the complete treatment of Customer Data, Service Data, retention, providers, legal responsibilities, and available choices.
Public records and third-party information
Public and third-party data can be delayed, incomplete, or inaccurate. Property, owner, permit, utility, solar, map, and storm information must be independently verified before it supports a material decision.
Storm records indicate reported weather near an area; they do not prove a strike, property damage, insurance coverage, or an accepted date of loss.
Questions
Contact Field OS at info@fieldos.pro.